Remembering Jacintha the royal nurse - Page 2Register Today!
- Dec 9, '12 by SNB1014Quote from kcmylornhmm excellent point! of course i read this after i had just posted! haI think there was more done( hard ball punative action threats) on the hospital's and nursing administrations part than they are now willing to admit to the rest of the world given the devastating outcome. If this is tue, I think it was the hospital's and nursing administration's threats that pushed that nurse to suicide more so than the call itself..
- Dec 9, '12 by kcmylornEngland does have it's equivant of our HIPAA. They call it: the Data Protection ACT:[http://www.ico.gov.uk/for_organisations/data_protection/security_measures.aspx
What security measures should I take to protect the personal data I hold
Click on health and scroll down to where it says Data protection, the info below pops up
For other security:
Shred all your confidential paper waste.
Check the physical security of your premises.
Train your staff:
so they know what is expected of them;
to be wary of people who may try to trick them into giving out personal details;
so that they can be prosecuted if they deliberately give out personal details without permission;
to use a strong password - these are long (at least seven characters) and have a combination of upper and lower case letters, numbers and the special keyboard characters like the asterisk or currency symbols;
not to send offensive emails about other people, their private lives or anything else that could bring your organisation into disrepute;
King Edward VII Hospital- Sister Agnes
The nurses are called sisters in England. Hospital was named after Sister Agnes, one of King Edward's numerous(56 in number) mistresses
This hospital has one Nursing position open: for an assistant Nurse Manager in the ortho OR ( they call the OR a theater in England) salary is( USD) $61,000/year or 38,000/yr in pounds. The doctors (are called consultants in England) are hand picked for this hospital. The hospital states it has never had a case of MRSA or c-diff. There are videos on it's website about the hospital and the patient rooms and how clean it is. they boast the "no MRSA and no c-diff " is due to their "excellent" nurse patient ratio's. Interesting.
Why is a nurse doing switchboard duties?? The nurses in England are all BSN's or more advanced degrees.
Last edit by kcmylorn on Dec 9, '12
- Dec 9, '12 by UKPedsRNI too don't believe that the hosital administration were so nice as to let this incident go without holding both nurses accountable. This hospital has a reputation for treating royalty, and trust and confidentially is extremely important. I beleive that the hospital administration will have come down on the two nurses involved and also they would have been refered to the NMC. The shambles of the NMC means months and months of waiting and eventually a potiential loss of licence. I have worked with nurses here in the UK, who come from overseas and they have been threatened with deportation, when administration have gotten annoyed with them.....this may have happened in this case also, if she was from overseas. Judging by the name of this lady, I think also she was of Indian descent which I think would have maybe led to to experience a great sense of shame.
- Dec 9, '12 by goats'r'usQuote from CheesePotatoWhat has me hissing like an angry goose is the fact that none of this would have happened if two disc jockeys hadn't thought themselves so clever as to place the prank call in the first place.
Seriously. *** about this is funny? How is it ever funny to prank call a hospital?! Where is the sense of morals--you know, scratch that--how about common !@#$ sense?!
I am enraged for the family of this young woman. I am incensed for her two young children that are now denied their mother's presence.
And what, pray tell, shall happen to the two fools in Australia? More than likely nothing. I hope they can sleep at night.
yes, *** like that is funny. it's been demonstrated over and over by radio stations the world over. i know my local radio station does it all the time, and i bet your does too. they wouldn't do it if the listeners didn't lap it ip.
mine have a program called 'crazy calls' which they do every day. someone sets up someone they know, giving the DJs some snippet of information about something the victim has done recently, and then the radio station calls them and winds them up, often until they swear or cry, at which point they very calmly say 'you've been set up on a crazy call' and everybody laughs, including the victim (who is probably secretly mortified, but acts like a good sport).
i personally think they're stupid, but the fact that they do one pretty much every day tells me that people out there think it's both funny and OK to set people up for a prank call.
i actually feel al lot sorrier for the DJs than i do for either of the nurses involved. the hospital came out and (at least publicly) supported their staff, saying that they are not ashamed of what their staff did, even though it wasn't the right thing to transfer the call or give out the information. the radio station ushered the DJs off the air, publicly demonstrating that they have something to be ashamed of, and initially tried to make out that the program went live to air, giving the station no chance to pull it, when in fact it was pre-recorded, vetted by lawyers, and willingly broadcast by the network because even though it might not be the right thing to do, it was a sure-fire ratings grabber!
i personally think that the nurses, particularly at that hospital where they regularly treat high profile people, should have been more wary, shouldn't have given out confidential information, and i think that the hospital does have reason to discipline them. that said, the nurse at the centre of all of this is not the one who gave out patient information. i'm not sure what exactly she did wrong, other than being fooled by a couple of crap accents into transferring a call. i'm really unsure why the media chose her to be the one to blame.
i think you need to redirect your anger. you shouldn't be angry at the two DJs whose program was chosen for a bit of a prank, they've just been made into the face of this mess. be angry at the people of the world who ask for stupid pranks on the radio. be angry at the media, who named the nurses. and be angry at the direction of reporting since, which has whipped this whole thing up into such a humiliating scandal that one nurse chose to end her life over it.Last edit by goats'r'us on Dec 9, '12 : Reason: added a few more words
- Dec 9, '12 by SwansonRNI listened to the phone call the day it happened, it was really upsetting. Both Jacintha and the nurse caring for Kate sounded very sweet and sincere, it was completely cringe worthy to hear the two DJs laughing and joking around while these nurses' livelihoods were being threatened and poor Kate was humiliated. The prank was just hurtful and not humorous whatsoever. When I found out about Jacintha's suicide I was heartbroken for her and her family. Nurses accidentally violate HIPAA everyday, unfortunately in this case the whole world knows and it just happened to be one of the most important people in her country. It's easy for everyone to say, "she should have followed the rules!", but what's done is done I wish the best for her family and coworkers.
- Dec 9, '12 by KatieP86Quote from UKPedsRNI'm not sure which hospital(s) you have work at but in our trust, the person who had transferred the call would have been fine. It was not her responsibility to vet the caller, that falls on the nurse who gave out the information. If it was the switchboard operator, would he or she have gotten the blame? Also, as you probably know, the hospital admin can not deport anybody and I don't see why they would threaten it. If they are using that as a threat, then that is disgusting.I too don't believe that the hosital administration were so nice as to let this incident go without holding both nurses accountable. This hospital has a reputation for treating royalty, and trust and confidentially is extremely important. I beleive that the hospital administration will have come down on the two nurses involved and also they would have been refered to the NMC. The shambles of the NMC means months and months of waiting and eventually a potiential loss of licence. I have worked with nurses here in the UK, who come from overseas and they have been threatened with deportation, when administration have gotten annoyed with them.....this may have happened in this case also, if she was from overseas. Judging by the name of this lady, I think also she was of Indian descent which I think would have maybe led to to experience a great sense of shame.
It's just sad all around. Does anybody remember a radio prank that was played a few years back where somebodies husband called his wife and "confessed" to cheating for money? Backfired when the wife told him she didn't feel guilty about sleeping with his brother now....
- Dec 9, '12 by ProfRN4Quote from SNB1014Exactly. Our society (not just the world of nursing) holds us all to an incredibly high standard, whether its a kid and popularity or looks, or a professional who makes a mistake. Yes, she made a mistake, but who here hasn't? I am mot trying to downplay the mistake she made at all. there needed to be some sort of remediation or re-education. Every single one if us has made a bad judgment call, be it personally or professionally. Do we deserve to die over it? Even murderers are often given the chance to live.
she transferred the call, and yeah it was not smart, but it was not a reason to kill yourself.
i hope none of us make a mistake and think that our lives are no longer worth living.
Suicide is a complicated beast, that has become even more complicated with the increased obsession with the Internet. Someone very close to me killed himself, long effort the Internet was an everyday habit. He wasn't bullied, no one was judging him online. Some people are just chemically predisposed to depression and suicidal ideation. This may have just set her over the edge.Last edit by ProfRN4 on Dec 9, '12
- Dec 9, '12 by nursel56Quote from goats'r'usI do thank you for presenting another point of view but I'm still angry at the DJs. They did it. If we blame something nebulous like "the people of the world" there is no incentive for anyone to modify their behavior, however temporary that might prove to be until the next time they underestimate the risk they'd have to be idiots not to be aware of. They pushed it too far, and now they're paying the price.. . .i think you need to redirect your anger. you shouldn't be angry at the two DJs whose program was chosen for a bit of a prank, they've just been made into the face of this mess. be angry at the people of the world who ask for stupid pranks on the radio. be angry at the media, who named the nurses. and be angry at the direction of reporting since, which has whipped this whole thing up into such a humiliating scandal that one nurse chose to end her life over it.
Not sure if you're aware of this incident in which a radio prank resulted in a woman's death from water intoxication, but following your line of thinking they shouldn't have been held responsible for it, because they weren't familiar with water toxicity and the 'Hold Your Wee for a Wii' contest was popular.Last edit by nursel56 on Dec 9, '12 : Reason: add something