How do you think I should handle this?

  1. So, while I was on vacation, I used a petsitter instead of boarding my pets. Said petsitter charges $18/30 minute visit. I scheduled a total of 18 visits.

    However, on only 1 visit did they actually meet the 30 minutes. Some were around 15 minutes, and some were even shorter- the shortest was 8 minutes. I figured this out using the history on my security system panel to see when the system was armed and disarmed. (I know, a little odd.) However, I found that of the total 540 minutes that should have been spent with my pets, only 359 minutes were. Basically, I paid for enough time for 6 visits that wasn't spent with my pets and paid $108 for time not given.

    I really don't know how I should approach this. Any suggestions?
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  2. 5 Comments

  3. by   elkpark
    I would bring it up with the provider, maybe in the neutral, "Gee, I noticed when I checked the security system that ... Can you help me understand this?" kind of way. $100 (paid for services not provided) is real money! I certainly would not be using that petsitter again.
  4. by   Rose_Queen
    So, I haven't actually brought it up with this pet sitter. However, I did contact a new company for my upcoming trip. Maybe if it works out with the new company I can discuss it with the old one when I ask for my keys back.
  5. by   toomuchbaloney
    I would be straight forward with them and tell them what you know to be true based upon your very credible evidence.

    If you are paying based upon a time factor then it is imperative that the company ALSO agree to and maintain that time expectation. Didn't they breach your contract by not providing the agreed upon time frames?
  6. by   Joe V
    thanks for the update Rose_Queen - was wondering what the outcome was
  7. by   Rose_Queen
    TMB, I'm not so sure there would be consideration for breach of contract- there isn't really a contract that is signed. It's more like I get a bill for number of visits and get charged.

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