I stated this question before today but it ended up under nursing activisim so copied it and will try again, sorry if that is not the way to do it.
Phone call charge -does your facility do this?
My mother told me yesterday that the last time my dad was in the hospital ( to have wires replaced in a 2 week old non pacing pacer!) that they were charged over $9.00 for a phone call generated by the nurse, stating tersely "your husband is being discharged tomorrow". Is this standard practice to charge a family for a call from the nurse or medical professional? In our facilitity, we frequently call a family from the nurses station and then transfer it to the pt's room if they need to get hold of someone and have no calling card or do not wish to call collect. Keep in mind this is a very rural area and it is always a judgement call by the individual nurse to do it this way. By the way, my dad was in a large teaching, medical facility about 70 miles away. Maybe they do things differently there, but >$9.00 for a <1 minute call seems excessive.