Patient vent about waiting for DR. appt.

  1. :angryfire Well, I just got back from walking out of my Allergist's office. Today, I left home early to take my 3 kids to the babysitter & to make sure I made it too my my appointment on time. ( We are currently under a winter weather storm, there is ice everywhere . All schools have been cancelled and we could have easily broken arms & legs on the slippery driveways & sidewalks. I wouldn't have even gone but this was a rescheduled appointment from 2 weeks ago.)
    So, I get to the Dr.s office 20 minutes till. The very nice nurse called me back 45 minutes later , took my vitals ect, and said "the Dr. will be in shortly." I sat in the examining room for 1 HOUR waiting before I quietly walked out. I don't under stand why this happens? Shouldn't the Dr. pop his head in, or send some-one to tell me that he is running behind or give me the chance to reschedule ?
    How often does this happen? Is 1 hour 45 minutes normal to make a patient wait? Will I get charged for a visit even though he was a "No show"? Could I bill him for my time?

    I feel much better now venting to you all!

    I would have loved to have seen the expression on his face when he grabbed my chart, opened the door and no one was in there! Ohh well.
  2. 4 Comments

  3. by   psychonurse
    Well I know that when my doctors are running behind the nurse or the doctor will come in and tell you that they are busy or they will be along shortly. I think that doctors that make you wait like that are selfish and they act like they are better than you....what would happen with your patients if you did that to them.....Just common courtesy....I mean if I saw the nurses running around and acting like the place is going nuts I can see it, but just for a normal day you should not have to wait so long.....I use to have to wait about 2 hours for my eye doctor and I changed doctors after a while....
  4. by   abundantjoy07
    Quote from Tanzanite
    I would have loved to have seen the expression on his face when he grabbed my chart, opened the door and no one was in there! Ohh well.

    That's exactly what he deserves!
  5. by   z's playa
    Sadly if he's like my doctor, he wouldn't care if I was there or not. Now if I made him wait....there's be h*** to pay!
  6. by   llg
    I think it IS common courtesy for someone to tell you how long the wait will be, etc. However, the doctor and/or office staff may not be to blame for the wait itself.

    Once you are a nurse, you will see that there are many things that come up during a day that complicate a simply appointment or procedure. Something that would normally take 15 minutes suddenly takes an hour or more. The patient who is being seen because they are "not feeling well" turns out to be having an emergency ... the next patient breaks down and cries unexpectantly ... the next patient has an alergic reaction to a common medication ... etc. etc. etc. All these things have to be handled on-the-spot and cause a scheduled short appointment to turn into a long one. As a patient in another exam room, you would not necessarily see people running around frantically and you might be totally unaware that these emergencies were happening.

    I do agree, though, that someone should come and tell you that there has been a delay.