A few weeks ago I got a call from the place I bought my car from telling me that I was late on a payment. I told them that that couldn't be, because I mailed TWO payments, EARLY. They said they got one check, but not the other one. The lady I spoke with said that maybe they opened my envelope and only saw one check and threw away the other one.
Well, today I got my bank statement with my paid checks enclosed. BOTH checks are there, paid on the same day. (first of all, one was postdated and shouldn't have gone through on the same day). I checked the back of the checks, and they both went to the same bank, etc....
SO, I call the place and tell them. The lady checks all other accounts for the check number in question, and tells me that it is not there. in other words, it was not credited to someone else's account. She wasn't really helpful about it.
So I tell her that I DO have the check, and it WAS paid, and I ask her what I am supposed to do about it. So she tells me to fax them a copy of both sides of the check in question.
I am so frustrated! I send them my money, and they "forget" to log it in their computer, and now I am out the money and as it stands right now, I am still behind a payment because of their stupidity!!!!