Is DSL service from telephone companies difficult to service?

  1. First off, Amy and I moved. We sold our house. (Closing is set for sometime this week. It's dependent on the freakin' lawyers, of course. But that's another topic for another thread for another time.) We're renting a lovely home at the foothills of the Berkshire Mountains. It's beautiful! We spend our mornings drinking coffee and gazing Catamount Mountain, home of local ski resort in the Berkshires. This is all a very, very good thing.

    The bad thing. . . internet access. We're used to cable modem. (Don't you just love modern technology???) Unfortunately, cable-based internet access is not available for our new place of residence. . . yet. So, we have to settle for the ONLY service available: a telephone-based DSL service. It's been two weeks since I set up this service. It's been two weeks of NOT having any service, except for one brief period of time. For some reason, this telephone company can't get both the telephone AND the DSL service to work at the same time. The one time that the DSL service worked, the telephone service didn't. And since then, after they "repaired" that problem, the DSL hasn't been working.

    O. K. I know that there are more pressing problems than not having any internet access. (I'm writing to you from my work's computer! ) But we haven't been able to access our emails, which have become ALMOST as important as phone messages or "snail-mail" letters. Haven't been able to pay my bills on-line like I have been for the past few years. (Darn, I actually have to drive to the bank to pay the loans and credit card bills! :chuckle). Haven't been able to manage my small web sites that I own. (But then again, I haven't "managed" them for a while. . . too much time and work.) Amy hasn't been able to get her nursing college courses and college finances in order for the fall semester like she has been able to do on the computer. (Gasp! She had to drive to the college to get her schedule and pay the bill!) And I haven't been able to surf my favorite web-sites including "allnurses"! (Going through withdrawal! )

    Isn't it amazing how dependent we become on the internet??? Through the internet we manage businesses, pay bills, correspond to friends and family, take college courses, purchase all sorts of things, schedule and pay for air travel and motels bookings, utilize bulletin boards, etc, etc, etc. And when the internet access is not working, what ever should we do??

    I guess I'll have to sit on my back porch, sip a cup of coffee, listen to birds chirp and gaze at the mountains with my loving wife.

    Horrible. Simply horrible.



    Ted
    Last edit by Ted on Jul 14, '04
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  2. 2 Comments

  3. by   dianah
    Ted, you poor thing re: DSL problems! Dh says you may be too far from the nearest phone sub-station (has to be about 3-4 miles from you in order for DSL to work). What do your neighbors have, and how does theirs work (i.e., is it a problem in the house or a neighborhood problem)?

    The area sounds BEEEEEE-YOO-TEE-FUL!!! You and Amy sitting on the porch sipping coffee reminds me of Jnette on her back porch, watching wildlife (and talking to the corn, lol). . .
    You enjoy it all, DO!! -- D
  4. by   Ted
    Quote from dianah
    Ted, you poor thing re: DSL problems! Dh says you may be too far from the nearest phone sub-station (has to be about 3-4 miles from you in order for DSL to work). What do your neighbors have, and how does theirs work (i.e., is it a problem in the house or a neighborhood problem)?

    The area sounds BEEEEEE-YOO-TEE-FUL!!! You and Amy sitting on the porch sipping coffee reminds me of Jnette on her back porch, watching wildlife (and talking to the corn, lol). . .
    You enjoy it all, DO!! -- D
    Apparently there's a substation near-by. The DSL did work for about 1/2 day. It worked wonderfully! Although it wasn't as fast as the cable modem, it was fairly fast enough for me to do web-site stuff and download programs/updates in adequate time. The problem was that when the DSL worked, the phone did not work. And visa versa.

    The OTHER problem is that the phone company has NOT been able to provide timely service to repair the problem(s). Whenever I had issues with the cable modem, there was a service person there the next day at the latest. Not so with this particular telephone company. Granted, it's a small, privately owned company providing service to only a few thousand people. But two weeks of waiting for service is unacceptable in my book. Just wish we were not so darn dependent on this one company.

    Did get a phone call from one of their repairmen today, though. They suspect that it's a DSL modem problem. I'm going to take the modem in tomorrow and have it check out. At least it's a step in the right direction of finally getting full DSL service.

    In the meanwhile, I guess I'll just have to "chill" and admire nature for a while.

    Ted

    P. S. Me thinks Amy and I will be doing LOTS of nature watching while living in such wonderful area. Maybe the DSL service NOT working is a good thing.

    Ted
    Last edit by Ted on Jul 14, '04

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