I have it and haven't had any problems so far.
Live in an apartment or your own home? I ask because if it is a rented apartment, the installation guy won't even add a scratch, nail nor screw when he is installing. Apparently, they are not allowed to "deface rented property". That means you/SO might have to do a bit of additional 'self-installation' work (I'm talking wiring. He'll set it up so you have TV and it's running and all that. You may just have to do some
of the stapling, tagging, nailing of the wires inside
your property/apartment yourself).
I'm paying a good chunk of money for the Premium package - only because of the one channel that shows hockey and NHL.... and I love me my Sabers hockey!
PS: Go for the DVR package - I promise you'll love it