Good idea/Sad idea

  1. Not quite sure where to place this post, but since it involves the Healthcare (meaning Nursing Home) facility of a retirement community, I figured here was as good a place as any.

    I saw a notice on the bulletin board that a CNA Preceptor Program is being started ostensibly to improve retention of CNA's and to improve consistancy in resident care.
    In-House applicants have to have multiple references and interview w/ Admin, DON, and Staff devp't coordinator.
    The program is 20 hours, and reviews basic skills, learning, communication, and teaching skills.
    What really disturbs me, however, is that after they gallop through the above, the biggest, most important emphasis in the program is "Advanced Training in Customer Services".
    AAARRRRGGGGHHHHH!
    Stepford/Scripted CNA's ! It creeps me out!
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  2. 3 Comments

  3. by   Rose_Queen
    The customer service creep continues. Personally, if I were in a nursing home, it's my home, and I don't want to be treated like someone just paying out money (customer). I really wish that word would disappear from any facility associated with providing health care services.
  4. by   No Stars In My Eyes
    You're right, Rose_Queen, and I never thought of that! They even have signs in each Hall for employees, which says "Never forget WE are in THEIR HOME."
  5. by   Farawyn
    Quote from No Stars In My Eyes
    You're right, Rose_Queen, and I never thought of that! They even have signs in each Hall for employees, which says "Never forget WE are in THEIR HOME."
    Agree completely. My Dad has MS and is in a nursing home. The CNAs and aides and nurses there are so wonderful. They call him Mr. R..... but they still take care of him. They call my mom and treat her with respect as well. They KNOW him. They tease him about his pretty blue eyes. They are warm and comforting and professional in their care, and if they starting scripting I would hurl. The main reason we keep him there is because of the warmth and hominess.
    These companies have to trust the person they hire. If they are so terrible that they need more than a brief overview of customer service, then why are they hired?
    Last edit by Farawyn on Mar 20, '15 : Reason: early morning grammar faux pas

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